IM Slowness, IM Failure issue when using OCS/Lync Public IM Connectivity with AOL
When you are using OCS/Lync Server you might face issue with Public IM connectivity with AOL. Public IM connectivity works fine with Yahoo.com and MSN. However with AOL you might face IM delays, IM drops etc. Well Guys!!! You don’t have to worry, I too have faced this issue and after lots of efforts I was able to resolve this issue. Below is the detailed resolution for the same.
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Login failure in Lync 2010 or Office Communicator 2007 R2
While login on Office Communicator 2007/R2/Lync 2010 client in Lync Server 2010 enviornment you might face login failure issue with the below error messages.
1. Lync was unable to sign in. Please verify your logon credentials and try again. If problem continues, please contact your support team.
2. Cannot sign in to Communications Service. You may have entered your sign-in name, username, or password incorrectly, or the authentication service may be incompatible with this version of the program. If your sign in information is correct and the problem persists, please contact your system administrator.
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Removing Lync 2010 Standard Edition Server from Lync Deployment
This articles explains step by step approach to remove Lync Server 2010 Standard Edition...
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Lync Server 2010 : RBAC limitation
RBAC restrictions work only on administrators working remotely, using either the Lync Server Control Panel or Lync Server Management Shell. A user sitting at a server...
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Lync Server 2010 CMS replication error:
With Microsoft Lync Server 2010, configuration data about servers and services is moved to the Central Management store. The Central Management store provides a more robust, schematized storage of the data needed to define, set up, maintain, administer, describe, and operate a Lync Server 2010 deployment. It also validates the data to ensure configuration consistency.
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Step by Step: Installing Archiving Server (Microsoft Lync Server 2010)
First, I’ll mention the pre-requisites for installing a Microsoft Lync Server 2010 Archiving Server. And it will be followed by the step by step approach of installing an Archiving Server.
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Microsoft Lync Server 2010: Few words about archiving server
You can configure archiving for a user or site. You can decide if you want to archive internal communications or external communications, or both. Also, you have options to archive IM and Web conferencing data, or IM only.
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Microsoft Lync Server 2010: Access Edge Policy
You can configure federation, remote user access, and public instant messaging (IM) connectivity in the Lync Server Control Panel for a Lync user. These settings control the following types of Lync Server 2010 communications:
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External User Access Capabilities by User Type (Microsoft Lync):
External User Access Capabilities by User Type (Microsoft Lync):
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Lync Server 2010: Merge 2007 or 2007 R2 Topology
After you have installed Lync Server 2010, Lync users should communicate with each other without any problem. But in a co-existence scenario you need to merge the OCS 2007 R1\R2 and Lync topologies. Otherwise OCS 2007 R1\R2 and Lync users wont be able to communicate with each other.
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Address Book Server in Microsoft Lync
Handling Lync Server address book is little different than its previous versions. Address Book’s generation is almost same as it was in ocs 2007 R1\R2, but the related commands are different now.
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New topology changes in Microsoft Lync Server 2010
Active Directory site, Exchange site… and now Lync Site. Isn’t it interesting? :)
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Script result: ERROR_VALIDATE_BAD_SQL_VERSION
You may encounter following error when publishing the topology.
Script result: ERROR_VALIDATE_BAD_SQL_VERSION
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Step by Step : How to install Lync Server 2010
This article shows step by step how to install a Lync Server 2010 Standard Edition.
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Call Admission Control (CAC)
Audio-Video communications are sensitive to the networks. CAC helps to prevent a poor Quality of Experience (QoE) for users on congested networks by determining whether to allow real-time communications sessions to be established, based on available network bandwidth.
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Support of DNS Load Balancer
It's a great relief for the companies as they don’t need to buy HLB solution for many Lync services. The goal behind DNS load balancing solution is to reduce dependency on HLB.
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Microsoft Lync: A New Name for a New Generation of Unified Communications Solutions
Microsoft Lync promises to offer following features...
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Important links for Lync Server 2010:
Important links for Lync Server 2010
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How to block Ask Questions and Chat feature in live meeting for all the users:
How to block Ask Questions and Chat feature in live meeting for all the users.
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How to disable live meeting transport in Outlook:
How to disable live meeting transport in Outlook.
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OCS 2007 R2 supported on Windows 2008 R2 operating system
Supportability is available for Office Communications Server 2007 R2 member server role on a Windows Server 2008 R2 operating system.
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January 2010 cumulative update for OCS/MOC
Latest cumulative updates for Office Communications Server and Microsoft Office Communicator has been released and available at following links...
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Compare Enterprise Voice (EV) with Remote Call Control (RCC)
We have received many mails to explain the difference between RCC and EV... here we provide a short notes on it.
Enterprise Voice and Remote call control:
Microsoft office communications user can be configured for either Enterprise Voice (EV) or Remote call control (RCC).
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Certificate deployment guide for OCS 2007 R2
Microsoft has released a document explaining the certificate requirement for OCS 2007 R2. This document is short and deals with almost every aspect of certificate requirement. OcsPedia.com recommends its readers to go through this guide. This is one of the best documents we have seen on certificate requirement for OCS. It can be downloaded from here…
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Step by Step: Group Chat Server Deployment
Group Chat Server is an optional role of Office Communications Server to host the persistent chat sessions. During persistent chat sessions offered by Group chat server, along with all IM, files, Web links, and other data that were part of the ongoing conversation.
Group chat server lets you create chat rooms to chat in more persistent way. With introduction of Group Chat, OCS now offers both persistent and non persistent way of chatting.
This article talks about how to deploy the group chat server.
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Group Chat Communication Flow
We have received many emails at uc@ocspedia.com asking for some questions regarding Group Chat Server... Mainly regarding step by step group chat client login and SIP Flow. Following answers are provided as per our work experiemce and Microsoft UC consultants…
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Web Scheduler tool for Microsoft Office Communications Server 2007 R2 is released :
Much awaited Web scheduler for OCS 2007 R2 is released...
You can download from http://www.microsoft.com/downloads/details.aspx?FamilyID=6d6848ec-e7d6-41f4-82d9-5bed3526fcbd&displaylang=en
OverviewWeb Scheduler is a tool for Microsoft Office Communications Server 2007 R2. It provides a Web-based alternative to the add-in for the Microsoft Outlook messaging and collaboration client for the purpose of scheduling a meeting using Office Communications Server 2007 R2.
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About Response Group Service and its features
Response Group Service provides a wonderful way to create and configure one or more small response groups for the purpose of routing and queuing incoming phone calls to one or more designated agents. These response groups can be very useful for departments or workgroup environments...
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How to enable save password option for MOC users
This article talks about how to enable save password option to MOC users...
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How to increase the group chat file transfer size limit
This article talks about how to increase the size limit of group chat file transfer...
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Virtualization support for Office Communications Server 2007 R2
Office Communications Server 2007 R2 can be deployed onto Windows Server 2008 Hyper-V, or onto any virtualization solution that is a certified partner through the Server Virtualization Validation Program (SVVP) certified partners for the following workloads...
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Unable to login to Group Chat console
This article talks about known group chat sign in issue and how to troubleshoot it...
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Group Chat logging
This article talks about group chat logging...
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Known OCS Activation Errors
This article talks about known OCS Activation error (0xC3EC796C and 0x80070533)...
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LCS or OCS users can't login
At times you might experience a strange kind of login issue. Most of the users can login but one or few users can't. Most of the times you face this issue due to SIP related AD attributes issue. When problem users would try to login in MOC, they will get following error...
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Known Pool Creation Errors
This article talks about known pool creation errors in LCS or OCS infrastructure...
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Microsoft office Communications server 2007 R2 New Databases
This article outlines the new databases in Microsoft Office Communications Server 2007 R2...
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Microsoft office Communications server 2007 R2 Device updater
This article outlines the device updater component of Microsoft Office Communications Server 2007 R2...
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Microsoft Office Communications server 2007 R2 Co-location policy
This article outlines the co-location policy of Microsoft Office Communications Server 2007 R2...
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Microsoft office Communications server 2007 R2 ports and protocols
This article outlines the required Microsoft Office Communications Server 2007 R2 ports and protocols...
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Microsoft Office Communications Server 2007 R2 Standard Edition
Few words about Microsoft Office Communications Server 2007 R2 Standard Edition...
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Microsoft Office Communications Server 2007 R2 Enterprise Edition
Few words about Microsoft Office Communications Server 2007 R2 Enterprise Edition...
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Microsoft Office Communications Server 2007 R2 Archiving Server
New features in Microsoft Office Communications Server 2007 R2 Archiving Server...
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New features of Microsoft Office Communicator 2007 R2
New features in Microsoft Office Communicator 2007 R2...
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IPSec Exceptions for Office Communications Server 2007 R2 services
Following table presents the required IPSec exceptions for OCS 2007 R2 services...
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New services in Office Communications Server 2007 R2 Front End Server
Office Communications Server 2007 R2 front end server also includes the Application server. The OCS 2007 R2 Application Server has following services...
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SIP Trunking and Office Communications Server 2007 R2
The purpose of a SIP Trunk in an Office Communications Server topology is to enable an enterprise to connect its on-premises voice network to a service provider offering Public Switched Telephone Network (PSTN) origination and termination. Relying on an independent server provider for PSTN connectivity eliminates the need to deploy and maintain IP-PSTN gateways...
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What is SIP Trunking? Advantage of a SIP Trunk
SIP Trunking is a service that permits businesses that have a PBX installed to use Voice-over-IP (VoIP) even to outside the enterprise network by using the same connection as the Internet connection.A SIP Trunk is a service offered by an ITSP to use SIP to setup communications between an enterprise PBX and the ITSP...
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LCS \ OCS user login problem in multi forest environment
Office Communications Server is deployed in one forest, a resource forest that hosts Office Communications Servers but does not host any logon enabled user accounts. Outside of the resource forest, user forests hosts enabled user accounts but no Office Communications Servers. Within the resource forest, a corresponding disabled user account or contact exits for each user account in the user forests...
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Voice Mail Tab in Outlook 2007
In this case, all voice mail tab settings are visible, but these are disabled. you can't make any change in the settings. You can still access the voice mail through the Outlook Voice Access. You can also make the changes in voice setting using Outlook Web Access. Follow the following steps to resolve the issue...
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How to configure RCC?
Remote Call Control often referred as RCC, is a way to let Microsoft Office Communicator ability to control your PBX phone. This article talks about how to configure the LCS\OCS setup for RCC...
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What is RCC?
Remote Call Control often referred as RCC is a way to let Microsoft Office Communicator ability to control your PBX phone...
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All about Public IM Connectivity (PIC)
This article talks about Public IM Connectivity. It talks about the PIC, benefits of PIC, Licensing, Price, supported domains and limitation around it...
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Certificate error while communicating with AOL user
AOL has changed their root certificates on their SIP Access Gateway at approximately 12/2/2008, 4:00 AM EST. As a result, the America Online Root CA 1 certificate, which can be obtained from https://pki-info.aol.com/AOL/, needs to be in the trust list of all LCS/OCS PIC servers connecting to sip.oscar.aol.com by 12/2/2008, 4:00 AM EST...
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Microsoft Office Communications Server 2007 Enterprise Edition using Direct SIP to Cisco Unified Communications Manager 7.0(1) Simultaneous Ring Feature
This document describes the simultaneous ring feature interoperability and documents the steps and configurations necessary for Cisco Unified Communications Manager (Cisco UCM) Release 7.0(1) to interoperate with Microsoft Office Communications Server (OCS) 2007 Enterprise Edition. It aims to provide a good understanding of what works and what does not work in terms of the feature interaction between a Cisco UCM device and Microsoft Office Communicator. It also provides guidance to deployment participants regarding the limitations, expected behaviors, and known issues. Please note that this document does not address performance and scalability, which are part of a broader criteria for a deployment-ready solution...
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Exchange UM & Required certificate
This article talks about certificate on the Exchange UM Server. It covers need of certificate on UM, how to create and install certificate on the exchange UM, how to assign certificate on UM, how to verify the correct certificate on the Exchange UM etc...
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OCS Contact Manager
A multipurpose tool to manage OCS contacts...
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Contact List Migration from Sametime to LCS\OCS
When you take decision to migrate your users from Sametime to LCS\OCS, the most important piece of migration is migration of buddy list from Sametime to LCS\OCS. This article aims at providing information about Instant Buddy List Migrator from Instant Technologies...
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Co-existence of LCS\OCS and Sametime
By default Sametime and LCS\OCS don’t work together. It means a Microsoft office Communicator (MOC) user can’t communicate with the Sametime user. You need to use third party solutions to enable the same. This article aims to provide information regarding this topic. It also covers migration from Sametime to LCS\OCS...
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Monitoring OCS 2007 using MOM 2005 sp1
Monitoring Office Communications Server 2007 using MOM 2005 SP1 simplifies the task of an OCS admin to ensure that the OCS 2007 server is doing fine. The Office Communications Server 2007 management packs for MOM 2005 generate alerts from service states, events, performance counters, and other instrumentation that is exposed in Office Communications Server. In addition, MOM 2005 provides a variety of notification options for operators...
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Web Conferencing software
Web conferencing is a way to join in the meeting from web (internet or intranet). Using web conferencing you can share documents, presentations etc. Now web conferencing is rapidly becoming a way to organize the meeting in corporate. This is definitely increasing the efficiency of employees in order to share the data, while they are located at different locations. This also gives you ability to have audio and video communication during the meeting (depending on application and edition). This article talks about different software which provide the web conferencing feature...
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Microsoft debuts OCS 2007 R2 (New features)
Office Communications server 2007 is already doing wonder when it comes to IM, live meeting and AV conferencing (with all additional concepts like communicator web access, archiving etc…). If one thing I ever wanted to have great improvement at, is the voice thing. It’s already good but somewhere I thought it’s not as great as other features are. I went through so many sources and concluded that the next release of OCS (OCS 2007 R2) is coming up with some real time great improvements and new features as far as voice support in OCS goes...
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Send SMS through Microsoft Office Communicator
Isn’t it great to have this feature in Microsoft Office Communicator (MOC 2007)? Certainly… yes! Recently I stumbled over an application which can help you having this feature in MOC. The application is provided by Geomant. It provides an SMS plug-in for OCS 2007. Geomant's SMS for Microsoft Communicator enables SMS Text message to be sent directly from Microsoft Communicator...
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No missed call notification or voice mail on the OCS Phone Device
We have seen so many times that the customer would not get missed call notification or voice email on the OCS Phone device. Though Microsoft office communicator will keep receiving missed call notification. So the missed call notification and voice emails are shown in MOC 2007 but not on OCS Phone devices...
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How to use Address Book Configuration Tool
Its been always an interesting topic to discuss about the scope of users who would be shown in the address book search. Suppose you have an organization where OCS is deployed but not all of the users are enabled for OCS. You have broadly three categories of users...
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Permission requirement to admin OCS 2007
This article talks about the required permission for the OCS 2007 administrators...
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All about ports used in OCS 2007 deployment
This article talks about the ports used in OCS 2007 deployment...
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Outlook integration with Microsoft Office Communicator 2007
There are some shared DLLs between Office Communicator and Office Outlook. This article talks about them and it also talks about the well known "Outlook Integration Error"...
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How to uninstall the OCS Server
This article talks about how to uninstall the OCS Server...
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How does OCS Server select the Exchange UM Server for Voice mail
This article talks about how does OCS Server select Exchange UM server for voice mail functionality...
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How to connect OCS Phone Device
This article talks about how to connect OCS Phone device (Tanjay) to OCS Server...
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How to find out version of LCS or OCS servers
This article talks about how to find out the version of installed OCS or LCS Servers. Sometimes its really tricky to find out if we have installed beta version or released version of OCS Servers...
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SQL queries to retreive Archived Messages from the SQL Server
When we install and activate Archiving server, "LcsLog" is the database which gets created at the SQL Server. If users are enabled for archiving, the messages exchanged between them will be archived in this database. This Article talks about few scripts what you can use in order to get those archived messages...
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Inbound Call Logic
This article explains the steps involved when an external PSTN caller makes call to the internal user...
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Reverse Name Lookup in OCS 2007
Reverse number look-up is the process of mapping a user’s number to a corresponding SIP-URI for the purpose of routing calls over the IP network to multiple user endpoints...
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Understanding how to use dbimpexp.exe in different scenarios
Dbimpexp.exe is a tool which helps us exporting and importing contact list of a particular user or every user. we can use this tool on both editions (Standard edition and Enterprise Edition) of LCS and OCS servers...
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How to find out Per-User Reports
We can use the OCS 2007 graphical user interface to find out user reports. This is particularly useful when you want to know how many contacts are added for the user, how many places the user is logged in, which version of OCS client is the user using etc...Suppose there is a user with SIP URI xcha@ocsdom.local. You want to find out following information regarding this user...
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File Transfer for Office Communicator and Live Meeting Users
If you want to disable file transfer using office communicator and at the same time you want to let Live Meeting client users to transfer the files then how to achieve this! Obviously we can... we will discuss about how to do in this article...
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Integration of Nortel Multimedia Conferencing with OCS 2007
While Nortel Multimedia Conferencing can be deployed as a standalone audio/video-conferencing solution, the Nortel and Microsoft Innovative Communications Alliance has enabled Nortel to deliver a robust and proven IP audio-conferencing solution that can be seamlessly integrated into a Microsoft desktop environment. Multimedia Conferencing can be easily integrated with the Microsoft Live Communications Server 2005 and Office Communications Server 2007 for a truly collaborative unified communications environment...
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Technical Resources for Office Communications Server 2007
A great collection of technical resources about OCS 2007. this page contains link of so many important OCS 2007 webcasts and documents what is essential to learn for any unified communications professional...
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How to use OCSConfigureTelUri.wsf?
Any organization having good number of employees will always have tough time manually populating Line URI field for all of the users. OCS resource kit has a script OCSConfigureTelURI.wsf which helps an OCS admin to complete this task without putting much effort...
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How does Office Communicator 2007 Phone Edition get Root CA certificate?
Since communications between Office Communicator 2007 Phone Edition and Office Communications Server 2007 is encrypted (by TLS and SRTP), therefore the Office Communicator 2007 Phone Edition needs to have trusted root CA of the certificate configured on the office communications server 2007. This article talks how telephony devices get Root CA certificate from the Active Directory...
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How to change the custom status in the office communicator 2007
Ever wondered how to add additional status info in office communicator? Are you bored to set the same status information? Do you really need to set the status info which is not in built in office communicator? Microsoft office communicator gives you option to set your own status info in office communicator with little effort...
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Reverse Proxy - A virtual OCS Edge server role
Reverse Proxy is a virtual OCS Edge server role which extends three functionalities to the OCS remote users...
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Macintosh OS and OCS 2007 clients
There are three different OCS 2007 clients what an OCS user can use on Macintosh operating system...
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OCS 2007 and Windows Server 2008
Finally Microsoft has given green signal to deploy OCS 2007 in a domain with Windows Server 2008 running as a Domain Controller. Following are the points which should be considered while deploying Office Communications Server 2007 in a Windows Server 2008 domain
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How to disable Enhanced Presence
Microsoft never recommends to disable Enhanced presence of an OCS 2007 user. Disabling enhanced presence will bring that user out of supportability scope and at the same time the user will miss the features introduced by Enhanced Presence. Still you might need to disable it to let an OCS user login into MOC 2k5
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Interoperability between OCS 2007 and Cisco Unified Communication Manager (CUCM) 6.0(1)
The above document describes feature interoperability and documents the steps and configurations necessary for Cisco Unified Communication Manager (CUCM) 6.0(1) and Cisco Unified Presence (CUP) 6.0(1) to interoperate with Microsoft Office Communication Server (OCS) 2007 Enterprise Edition
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Support for 64 bit Operating Systems (OCS 2007)
OCS 2007 console has some reservation when you install OCS 2007 roles or administrative tools on a 64 bit OS
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Publicly routable IP address on the external interface of the AV Edge Server
Following are the two reasons which leads an AV edge server to have routable IP Address on its interfaces
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How to enable logging for office communicator 2007
When you experience trouble with IM and want to see the error which is causing this trouble to happen, its right time to take uccp log and analyze it
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How to enable logging for Live Meeting 2007
When you experience trouble with LM connectivity and want to see the error which is causing this trouble to happen, its right time to take uccp log and analyze it...
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