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Voice mail tab in Outlook 2007 (11-Jan-09) |
Voice mail tab in
outlook 2007
=========================
We've been handling some issues with Voice mail tab
quite frequently... This article talks about the
different types of Voice mail tab issue faced by us.
Voice Mail Tab
doesn't appear in outlook 2007:
This tab is enabled
only for Exchange 2007 UM enabled users. This tab (Tools
menu => Options => Voice Mail Tab) is not available in
previous versions of Outlook.
User is enabled for
Exchange 2007 UM and using Outlook 2007, still the Voice
mail tab is grayed out:
In this case, all
voice mail tab settings are visible, but these are
disabled. you can't make any change in the settings. You
can still access the voice mail through the Outlook
Voice Access. You can also make the changes in voice
setting using Outlook Web Access. Follow the following
steps to resolve the issue...
Step 1: Microsoft
does not support installing Exchange Server components
and Outlook on the same computer.
http://support.microsoft.com/kb/266418/en-us
If Exchange server
components and outlook are installed, uninstall both
components. Delete the following registry keys:
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging
Subsystem\ MSMapiApps
String: EMSMDB32.DLL
String: EMSABP32.DLL
Reinstall the
Outlook 2007.
Step 2: Some of the
users do see Voice mail tab in outlook 2007 enabled.
Only few of them have the voice mail tab grayed out
(disabled). copy Mapi32.dll from the working machine and
paste it on the problem machine. The idea is to replace
the problem Mapi32.dll with the working one.
Related Links:
Configuring certificate on
Exchange UM
How does OCS Server select the
Exchange UM Server for Voice mail
