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Voice mail tab in Outlook 2007 (11-Jan-09) |
Voice mail tab
in outlook 2007
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We've been handling
some issues with Voice mail tab quite frequently... This article talks about the
different types of Voice mail tab issue faced by us.
Voice Mail Tab
doesn't appear in outlook 2007:
This tab is enabled
only for Exchange 2007 UM enabled users. This tab (Tools menu => Options =>
Voice Mail Tab) is not available in previous versions of Outlook.
User is enabled
for Exchange 2007 UM and using Outlook 2007, still the Voice mail tab is grayed
out:
In this case, all
voice mail tab settings are visible, but these are disabled. you can't make any
change in the settings. You can still access the voice mail through the Outlook
Voice Access. You can also make the changes in voice setting using Outlook Web Access.
Follow the following steps to resolve the issue...
Step 1: Microsoft
does not support installing Exchange Server components and Outlook on the same computer.
http://support.microsoft.com/kb/266418/en-us
If Exchange server
components and outlook are installed, uninstall both components. Delete the following
registry keys:
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
Messaging Subsystem\ MSMapiApps
String: EMSMDB32.DLL
String: EMSABP32.DLL
Reinstall the Outlook
2007.
Step 2: Some of the
users do see Voice mail tab in outlook 2007 enabled. Only few of them have the voice
mail tab grayed out (disabled). copy Mapi32.dll from the working machine and paste
it on the problem machine. The idea is to replace the problem Mapi32.dll with the
working one.
Related Links:
Configuring certificate
on Exchange UM
How does OCS Server select the Exchange UM Server for Voice mail
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