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Unable to login in Group Chat console |
You may encounter following error when
you try to login in Group chat console after Group Chat
server installation…
"cannot sign in because of a problem
with the chat room service. if the problem persists,
please contact your system administrator."
Ensure that the certificate assigned
to Group chat service is correct. The certificate used
for Group chat server should have Group chat server name
(FQDN) as its subject name. The certificate’s EKU should
have client and server authentication. Root CA
certificate chain must be installed properly.
Following accounts should be member of
RTCUniversalServerAdmins. These accounts should also be
member of local administrators group on the group chat
server. Super User account to be used to sign-in the
Group
Chat Admin Tool has Local Administrative
Rights or equivalent.
GCChannel: Service account for Channel
Server
OCSChat: Service account for automatic login.
GCwebservice: Service account for Web Service
GCCompliance: Service account for compliance Service
GCAdmin: Service account for
Group
Chat Server
Note: These
Group Chat
Service Accounts should be present with proper
permission.
Enable the intended admin account
along with the above five service accounts for
SIP on OCS Pool.
Ensure that the Group chat accounts
have right permission on the SQL server… Follow this
link to ensure this.
http://www.ocspedia.com/GroupChat/Preparing_Infra_for_GC.htm
Under Group Chat admin sign in console
=> Edit Accounts Settings => Automatic
Configuration => Uncheck "Use my Windows credentials to
log in automatically" => then
under Office Communications Server leave Host "blank",
select encrypted radio
button (If DNS has SRV and Host records to facilitate
Automatic Configuration) =>
under
Group Chat Server Settings leave “Use
default server address” box unchecked
and for “Server Address” enter "OCSChat service account"
unless if otherwise using
custom named Lookup Service account name.
If you still have problem, collect
Group Chat server logs. By default you’ll have Group
Chat Admin tool log under %userprofile%\Application
Data\Microsoft\Group
Chat\Admin Tool\Logs.
See following URL to know how to
enable additional logging for Group Chat server…
http://www.ocspedia.com/GroupChat/Group_Chat_Logging.htm
You might see following error in the
Group chat console or Admin tool…
<resp code="440">No channel server is
available.</resp>
You need to start the channel service,
if it is already started then restart it.
